Inside Sales
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Date Posted: 3/10/2010 - Edmonton
Inside Sales
JOB DESCRIPTION
POSITION SUMMARY: The Inside Sales position is responsible for acting as a liaison between the Sales department, the Customer, and other internal Gienow departments. This position involves answering customer enquiries, assisting Sales Representatives in entering quotes and orders, completing various paperwork, and numerous other duties.
MINIMUM REQUIREMENTS:
Post-secondary education, preferably in business or marketing, or minimum 2 years’ related experience
Excellent computer skills in Windows environment, experience with Office suite of software
Strong interpersonal, conflict resolution, and customer service skills
Good organizational skills
Dependable and punctual
Outgoing and personable personality
Professional in appearance and conduct
Sales experience an asset
CAD experience an asset
Previous experience in window and/or residential construction industry an asset
Ability to read blueprints an asset
GENERAL RESPONSIBILITIES:
Involved with the blueprint takeoff process, and quoting & ordering processes through direction from Sales Administrator and information from Outside sales representative.
Performing daily order cross-checking. Preferably this would occur prior to the order being transferred but must be completed within 48 hours (2 working days) of order transfer.
Maintenance of sales files in conjunction with the Outside Sales rep.
Completing RGA, NCR, and Credit notes when required per current work instructions.
Scheduling orders with Production Control when customer requests
Filling out lost or damaged product and non-conformance reports, re-ordering product when necessary as per current work instructions.
Creating CAD diagrams when necessary for special products
Take part in employee review process, including establishing yearly goals and objectives that align with the Branch, Corporate and personal goals and objectives.
Take part in Inside Sales meetings, as directed by Sales Administration
Additional tasks as assigned by the Sales Administrator.
Follow all current work instructions and policies and procedures.
Stay current on product/systems/manufacturing bulletins/etc. by reading and/or installing updates as they are communicated to Sales
AUTHORITY:
Has the authority to talk to the customer and take orders, process change-order requests on receipt of a PO from the customer, schedule Service and deliveries both internally and with the customer, etc.
Has the authority to provide pricing to the customer on request, using standard factors for the customer
Does not have the authority to commit to the customer on no-charge orders, low-discount orders, waiving of change-order or hold-order fees, etcClosing Date: 4/10/2010
To ApplyIf you feel you are the positive team player with the initiative we are looking for, please forward, fax or email your resume with covering letter, stating which position you are interested in. We appreciate your response, and will be in touch if we can offer an interview.
Human Resources
Gienow Windows and Doors
7140 40th Street SE
Calgary, Alberta T2C 2B6
Fax: (403) 279-2615
e-mail:staffing@gienow.com
