Frequently Asked Questions
We are here to answer your questions! Start with our FAQ’s of some of the most popular questions, and then book your free consultation today!
During your in-home consultation, our representatives will conduct a thorough assessment of the windows and doors in your home, examining any particular concerns you have with them, and ultimately advising on products that will best suit your needs and budget. Our representatives can typically present you with a quote on the spot. Depending on the size of your home and complexity of your project, the in-home visit will last between 1-1/2 to 2 hours.
Once your custom ordered windows or doors have been manufactured and inspected, Gienow Renovations will schedule an appointment for the installation. Our installers will respect your property, and will keep the site clean and safe thoroughly the installation. For multi-day installations, your home is never left unsecure or exposed overnight. Learn more >
Our professional installers will work quickly – the average time to replace a window is roughly 1-1/2 hours. Each job is a little different, but for the average Calgary home we usually take about 2 days to complete your installation.
Yes, Gienow Renovations shares a recently renovated showroom with Ply Gem in both Calgary and Edmonton. Calgary’s showroom is located at 7140 – 40 Street SE in the Foothills Industrial Park in Calgary, Alberta. We are open from 8 A.M. to 5 P.M. Monday through Friday and 9A.M. to 4 P.M. on Saturdays. In Edmonton we are located at 18703 111 Avenue NW. We are open 8:00 – 4:30 closed from 12:00-1:00 daily. We encourage appointments so that you can meet one-on-one with a Gienow Representative. Learn more.
Replacement windows and doors can be installed in any season and we’re used to winter! To ensure we minimize exposure of your home to the cold, we take a few precautions such as: replacing windows one-by-one and closing interior doors to avoid spreading the cold throughout your home. We can proceed with your project on all but the coldest days of winter. Learn more about replacing your windows during the winter.
Gienow Renovations is fully bonded and insured.
Gienow was founded in Calgary in 1947 by Tiny Gienow, a local homebuilder. For almost 70 years, Gienow has been a trusted part of the community, manufacturing millions of windows and doors for both new construction and renovation purposes. Click to read more about Gienow.
Ply Gem is North America’s largest manufacturer of exterior building products, manufacturing windows, doors, siding and other exterior products. Ply Gem manufactures windows and doors for the western Canadian marketplace from our factory in Calgary, Alberta. In 2013, Ply Gem acquired Gienow Windows and Doors. Gienow Renovations is now a subsidiary of Ply Gem, but retains local management of the business in Calgary. Click to read more.
Our windows and doors are manufactured right here in Calgary, Alberta. This means the product we are installing is made in your climate, for your climate.
During the install, our installers will need to work from both the interior and exterior of the window or door. You can assist us by clearing away and furniture, etc. provide our installers the working space they need. Prior to your installation you will receive specific instructions on how to prepare your home, but it’s always a good idea to cover up electronics and remove pictures from adjacent walls. Learn more >
There are many factors that can indicate you need new windows, and at the same time, everyone has different reasons to replace their windows and doors. Many people simply want to add to the curb appeal of their home and update their look. You may also notice your home becoming uncomfortable in the heat of summer, or that you’re experiencing heat loss in the bitter winter cold. If your windows are becoming difficult to open or close, or you notice drafts or leaks, we can come and let you know if they need to be replaced. Common issues are drafty windows that let in the cold or the heat and make it hard to regulate the temperature in your home. Rotting wood windows or warping windows are another way to tell that you may need to look at getting replacement windows in your home. Learn more.
If the windows you select have wood components, these portions will need to be painted or stained. In every case the interior trim (casing) will be made paint-ready by our installers, and you will be responsible for applying the finishing coat of paint. However, if you need a hand, we have some great painters that we can refer to you if you’d prefer to have a pro complete this work as well!
Gienow Renovations installs low maintenance vinyl and aluminum clad vinyl windows that do not require additional finishing. With these products, the only painting required after we leave would be for the wood casing around the window.
If you choose aluminum clad wood windows, the interior wood surfaces do need to be painted, stained or sealed after installation to protect them, but the exterior aluminum does not need to be finished.
For doors, most frames and slabs need to be finished, but some prefinished options do exist.
Gienow Renovations offers an industry leading warranty, including a LIFETIME warranty against seal failure and a 10 year labour warranty on products purchased through and installed by Gienow Renovations.
With so many options available for windows, replacement has never been so simple. Thanks to things like stucco rebate frames and renovation brickmould we can remove your old windows and replace them without affecting any of your existing finishes outside or inside your home.
During our consultation and subsequent site visit by the installation crews we will come up with a plan of attack to best handle your install with the minimum of impact to your siding or stucco. We have many trim and finish options available to do this, and though stucco in particular can be quite brittle in Calgary’s dry climate, our crews have the proper skills and techniques to minimize any impact.
With blinds or storm doors, every situation is different. Your sales consultant will be able to determine the likelihood of reuse during your initial consultation. While we cannot guarantee that blinds or storm doors will fit afterwards, we will make every effort to customize your new windows to match the old as closely as possible.
Replacing your windows and doors can have a significant impact on your energy bills. Window and door energy efficiency is impacted by the style of window and type of glass you choose. Determining how much money you will save is impacted by the size and orientation of your home, the number of trees (shading) and the condition of your existing windows. Continue reading for more information on how much money you will save.
From solving winter cold or summer heat, or even to increase ventilation or reduce noise, new windows can address many problems. Our sales consultants can help you determine the issues you want to address, and find the best solutions within your budget.
We do not recommend painting vinyl windows. A better alternative is to select an aluminum-clad vinyl window, which will provide a bold exterior color that won’t fade over time.
Yes! Our parent company, Ply Gem, is one of the world’s largest manufacturers of vinyl siding, and our sales representative would be happy to share our offering to complement your window or door project!
Our warranty is transferable to subsequent homeowners for a period of 10 years from the date of installation.
When compared to wood, brick, stone, stucco materials, based on cost of material, cost of installation, maintenance and appearance, vinyl siding is the first choice.
There is an extensive range of vinyl profiles, colours and accessories, so you can choose one that meets your budget. Vinyl siding never needs painting, it does not chip, peel, rot or dent and requires very little maintenance to keep clean and looking beautiful. It also is backed by Mitten’s Lifetime Transferrable Warranty.